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Our story

Insurance advice that still sounds like a person.

Thompson Group Insurance began when a handful of advisors kept hearing the same sentence: “I bought a policy, but I cannot tell you what it does.” Families had papers. They did not have a picture. We built a practice around that gap.

We still open every relationship the same way. We ask who relies on you, which bills would hurt if they arrived tomorrow, and which cover you already pay for but never use. Only then do we talk about products. Health, travel, pets, homes, cars, and life policies are tools. The goal is a household that can absorb a hard month.

Our guides write summaries in short sentences. They name the excess, the annual limit, the waiting period, and the exclusions that surprise people most often. If a cheaper plan leaves out something you said mattered, we say so before you sign.

Advisor speaking with clients in a bright meeting room
18years of household advice
40kpolicies reviewed with care
6cover desks under one roof
4.8average review score

What we stand for

Three promises shape every quote, renewal, and claim conversation.

1
Plain language first

If a benefit needs a footnote to be understood, we rewrite the explanation. You should be able to tell a partner what you bought without opening a glossary.

2
Fit before price

A low premium is only a bargain when the cover matches the risk. We show the cost of being underinsured with the same care we show the monthly number.

3
Presence at claim time

The relationship does not end at enrollment. When a form is confusing, a guide stays on the thread until the next step is obvious.

Family walking together along a sunny shoreline

How a relationship usually unfolds

You tell us about the people, pets, trips, and property you want protected. We ask about existing policies so we do not duplicate cover you already have.
You receive two or three options with premiums, excesses, limits, and the exclusions that matter for your situation. Nothing is buried in a slide.
You choose, adjust, or pause. If you enroll, we schedule a renewal look-ahead so the policy still fits when a child, a pet, or a job changes the picture.
Claims start with a checklist written for your type of cover. We help you gather clinic notes, repair quotes, or travel records without making you guess the format.

The way we work with insurers

Thompson Group Insurance is an advisory group. We introduce suitable policies from established insurers and stay beside you while you compare them. We are not a substitute for the policy contract. The insurer’s wording is the document that pays a claim. Our job is to help you read it before that day arrives.

We choose partners that publish clear benefit tables, answer claim questions in writing, and allow mid-term changes when a household grows. If a product looks polished in a brochure but fails those tests, it does not reach our shortlist.

Who we are glad to help

We work with individuals, couples, multigenerational households, and small teams that want personal guidance. A freelance designer insuring a home studio, parents adding a newborn to a health plan, and a traveler booking a semester abroad all sit in the same queue. Complexity is welcome. Rushing is not.

Ready for a first conversation? Send a note and a guide will reply by email. You can also meet the people behind the desk on our team page.